Business services


Nuserve is a company providing Office Managers with convenient access to a first-class team of cleaners, porters, handymen, support technicians and supplies. Through a wide range of eco-products and efficient processes, Nuserve embeds environmental security into its business.
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2 years

Facilities Management and Cleaning_



Total carbon footprint

Reporting Boundary: The Stables and Annexe (Bonnets Lane, Ilfield, West Sussex, RH11 0NY), London (Unit 3, 1 Mill St, Scot Sufferance Wharf, London)

Emission sources: Electricity, T&D losses, homeworking energy (not included in total footprint), water, waste, fleet, business travel,
paper use

Reporting Period: 01 Jan 2020 – 31 Dec 2020

28.9 tCO2e

Total carbon footprint per employee

0.2 tCO2e

Total Social Value



FTE employees

We engage our employees and wider stakeholders to unlock their talent and knowledge to drive year on year progress in sustainability.



UN Sustainable Development Goals

We recognise that transparent communication is essential for transformational change and we quantifiably contribute to 7 SDG’s.


Certification story

NuServe, a company that provides Facilities Managers with convenient access to a first class team of cleaners, porters, handymen and support technicians, and supplies a carefully selected range of kitchen and hygiene supplies, has achieved Planet Mark certification.

This is NuServe’s second year of business carbon footprint reporting and Planet Mark certification. Since certifying to Planet Mark, the company has set a target to reduce emissions by 5% annually.

NuServe’s total carbon footprint in the year ending December 2020 was 28.9 tCO2e, an increase of 10.3%. NuServe’s total carbon per employee in the year ending 2020 was 0.2 tCO2e, an increase of 40.66%. 

NuServe have also had their Social Value contribution measured by Planet Mark, this amounted to £83,989, and this included sources such as your people, donations, and environmental impacts. 

Steve Malkin
Planet Mark
“NuServe has made commitments to continued sustainability. Ambition to do better by the planet should be applauded – it takes courage to make a commitment to long-term change. NuServe has the drive and tools to make sustainable change, and I look forward to continuing our partnership to bring that to life.”
Georgina Lockwood
Sustainability Officer
“If we wish to understand why, business as usual, is no longer an option, look no further then recent news headlines: wildfires, floods, heatwaves, and the other unprecedented extreme weather events plaguing our planet. It’s time the wellbeing of life-sustaining natural ecosystems is brought to the fore of government and business decision-making, if we want to maintain the ecological balance of our planet for future generations.”

Certification story

Georgina added “At NuServe, sustainability is not a tick box exercise, instead we are trying to implement meaningful systemic change across our company. We have found that many environmental issues are nuanced, and the solutions require creativity and lateral thinking.

We aim to be the bellwether in our industry and even amended our vision statement to incorporate the impact we have on people and the planet. Our goal is to reduce our carbon footprint by 10% each year and remain net neutral through offsetting. We are in the process of converting our fleet to electric and have switched to a renewable energy provider. The pandemic that crippled 2020, was a setback for our eco-journey; however, we used the time to reflect and refocus on our goals. We are also focusing our attention on decarbonising our supply chains, reducing and cutting single use plastic and collaborating with companies using circular economy principles. This is only the beginning of our sustainability journey.”

NuServe complements Planet Mark certification with a number of other sustainable measures. All of its paper products are supplied from sustainable sources, as well as a range of environmentally friendly soaps and chemical free cleaning products. NuServe is constantly looking to diversify the way its stock can reduce the impact it has on the environment through the products it chooses. This can help its clients reduce water pollution, plastic waste and air quality in their local environment.

Operational emissions in the world’s property are under the spotlight. In a decade of climate action, businesses in the industry have been tasked with overseeing dramatic changes in their contribution to climate change. Many are turning to their supply chain for the answers. Businesses that assist and supply other workplaces and properties must be astute to the changing landscape that putting sustainability front and centre of business strategy, and make sure they are ready to meet the demands of a modern, sustainable business

Future targets

Reduce carbon footprint by 5% annually

As part of the Planet Mark certification, NuServe has committed to making a year-on-year reduction.

Achieve net zero by 2030

With support from Planet Mark, NuServe has committed to reaching net zero emissions by 2030.

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