Fortnum & Mason

The famous retailer, Fortnum & Mason, has begun its net zero journey with Planet Mark
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2 years

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Market-based carbon reduction

Reporting Boundary: Piccadilly, Royal Exchange, St Pancras, Heathrow T5, Sutton Depot, Peartree Business Centre, Hong Kong Office.

Emission Sources: Electricity, T&D Losses, Natural Gas, Water, Business Travel, Waste, Homeworking (not included in total footprint)

Reporting Period: 01 Jul 2022 – 30 Jun 2023


Market-based carbon reduction per employee


Location-based measured carbon footprint

2,069.7 tC0₂e

Location-based measured carbon footprint per employee

2.3 tC0₂e

Market-based measured carbon footprint

2,405.7 tC0₂e

Market-based measured carbon footprint per employee

2.7 tC0₂e

Total Social Value



FTE employees

We engage our employees and wider stakeholders to unlock their talent and knowledge to drive year on year progress in sustainability.



UN Sustainable Development Goals

We recognise that transparent communication is essential for transformational change and we quantifiably contribute to 4 SDG.


Certification story

Fortnum & Mason have put in place a number of initiatives and have been measuring their Scope 1 and 2 footprint since 2015, but started working with Planet Mark in 2022 to embark on a comprehensive journey to net zero. 

By embarking on a net zero journey with Planet Mark, Fortnum & Mason will be embedding sustainability into their culture and business operations, empowering employees to drive carbon reductions through energy savings and sustainable decision making, and inviting collaboration across their supply chain to reduce Scope 3 emissions.

As part of Fortnum & Mason’s Net Zero Programme, staff, Board members, and suppliers have taken part in numerous engagement workshops to enable them to take individual action and support Fortnum & Mason’s aim to reduce carbon emissions. 

Planet Mark’s Supplier Engagement Programme will help Fortnum & Mason to tackle Scope 3 emissions which on average contribute the most to an organisation’s carbon footprint. As Fortnum & Mason’s supply chain comprises of a number of artisan suppliers of products, supplier engagement will be a key part of its journey. The Supplier Engagement Programme enables organisations from across its supply chain to explore opportunities for improvement across their business operations, providing them with the tools to implement changes within their business.

As a result of these engagement activities, suppliers will be in a better position to disclose their own emissions data, thus providing Fortnum & Mason with visibility of all emission contributions to their carbon footprint. This will enable them to set ambitious but realistic near and long-term net zero.

Steve Malkin
Founder & CEO
Planet Mark
“As a department store that’s been operating for more than three-hundred years, Fortnum & Mason will inevitably face some challenges on their net zero journey as they identify all contributions to their Scope 3 emissions from their extensive supply chain. We are proud to be supporting Fortnum & Mason to navigate these challenges through our Supplier Engagement Programme, to support them with internal and external stakeholder engagement at every step of the programme.”

Steve Malkin added, “The retail sector has a fantastic opportunity to demonstrate that it is possible and essential to reduce emissions associated with purchased goods and services and I am confident that Fortnum & Mason has the tenacity and drive to realise these ambitions. We’re proud to be working closely with Fortnum & Mason who, alongside supplier engagement will be following Planet Mark’s recognised three-step process to Measure, Engage and Communicate, as they navigate carbon reduction targets, commitments, and ambitions. We look forward to seeing the opportunities a net zero pathway will unlock for Fortnum & Mason as they strive to consider sustainability in every business decision.” 

Sasha Notley
Director of Technical & Sustainability,
Fortnum & Mason
“For years Fortnum & Mason has measured its carbon footprint but we knew that working towards net zero would require a holistic approach. Planet Mark’s Net Zero Programme aligns with our ambitions as it focuses hugely on engaging and upskilling our teams to be able contribute to our carbon reduction journey and drive deep emissions cuts. We wanted to work with a range of experts in Scopes 1, 2 and 3 and social value measurement, staff and supplier engagement, internal and external communications, and carbon management to be able to effectively drive change and have a more positive impact on our planet and people.”

How has Planet Mark helped?

Planet Mark’s Engagement Team delivered presentations, workshops and programme overviews in company-wide meetings and in smaller sessions to Senior Operation Managers, Retail Managers, Hong Kong Senior team, its Future Matters Network and Sustainability Board. The workshops explored the drivers for acting on sustainability and outlined the importance of maintaining 1.5 degrees of warming. The sessions delved into the source of a business’ carbon emissions and identified the unique roles required to address the climate crisis.

The workshops were designed to enable staff to feel empowered that they have a key role to play in making positive change. Upon achieving Business Certification Planet Mark’s Engagement experts explored Fortnum & Mason’s measured carbon emissions, putting this into the context of the wider Net Zero Programme. To support this educational journey Planet Mark’s Communications experts produced useful resources to bolster learning on carbon footprinting and the wider topic of sustainability. Planet Mark has taken a similar approach to helping Fortnum & Mason collaborate with its supply chain to foster a community where suppliers can explore challenges, achievements and ultimately, solutions.  

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Scope 3: how to navigate indirect emissions and improve data

Tuesday 23th April 2024, 01:00 pm - 02:00 pm